Today's complaint processes are often fragmented, manual, and difficult to track. This creates delays, inconsistent case quality, limited visibility, and reduced public trust.

Citizens submit complaints through WhatsApp, phone, web, email, or in person. Each channel follows a different process, creating inconsistency and additional work.

Complaints are shared as conversations, voice notes, documents, or photos. Agents spend valuable time organizing and extracting the information before they can begin reviewing the case.

From intake to routing, many activities are still performed manually, increasing processing time, operational costs, and the risk of errors.

Citizens often have little visibility into the status of their complaint, while organizations struggle to maintain complete audit trails and accountability.

Incomplete information and manual handling delay investigations, increasing follow-up requests and extending the overall resolution cycle.

Shikaya transforms natural conversations into complete, structured complaints that are automatically prepared, routed, and tracked, helping organizations deliver faster, more transparent, and more consistent justice services.